Support Services

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  • Will InnoCare work on my computer?

    System Requirements: Minimum Hardware and Software Specifications for InnoCare Software The following description shows the minimum Hardware and Software requirements: Windows • Windows 7, 8, 10, 6...

  • Overriding "Total" when charging a procedure code

    This development was to address an ongoing issue where certain Insurers would require a different quantity and measure. For example: We know Manulife prefers to see Minutes as the measure, and 60 a...

  • PencilThat redesign video demonstration

    Hello and thanks for checking out our video on the new and improved PencilThat. We've been working on re-branding, and re-designing the functionality to make for a smoother experience for your clie...

  • Sending OCF 18 or 23 to InnoCare Software

    If your Charting+ account patients are synced between InnoCare Software and Charting+ and you're using our InnoCare Software HCAI submission integration we have a great new feature to explore.We've...

  • Price Adjustment Report

    InnoCare has a report dedicated to viewing the various price adjustments that'll happen throughout the work day! This report compares the price that is set in your "Price List" and the final price ...

  • Downloading InnoCare Software

    To get started with InnoCare Software we'd recommend checking our downloads page! https://innocare.ca/software/ICS/downloads/

  • Telus: Reviewing Adjudication of Claim

    When submitting through TELUS e-Claims, the adjudication will be instant. Use this guide to help you determine the status of the submitted invoice. You can also hover over any symbol in InnoCare So...

  • Telus: How to Create a Claim through the Integration

    1. Post Transfer to Charge A transfer is the action in which you are transferring the balance of a service or product from the Client's account to the Payer's account Provided the Client File is s...

  • How do I reset my password?

    Here is a quick picture of the error you'll receive if InnoCare doesn't recognize your User E-mail or password! We would recommend checking your E-Mail address to ensure there are no spelling mist...

  • Balance Query (Basic Settings)

    Opening the Balance Query The Balance Query in InnoCare Software is used to show how much a patient or an insurance company owes. To access the Balance Query do the following: 1. Go to Management 2...