Dave | ClinicServer Support

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Latest activity by Dave | ClinicServer Support
  • Dave | ClinicServer Support created an article,

    HCAI: Creating OCF-23

    HCAI Authorization Request for Block Billing (MIG) Open Client Folder Click Records Tab Select Treatment Plan Click Payers Tab (below) Right-click Click Create OCF-23 Click Treatment Tab Enter $18...

  • Dave | ClinicServer Support created an article,

    HCAI: Creating OCF-18

    HCAI Authorization Request for Hourly Billing Open Client Folder Click Records Tab Select Treatment Plan Click Payers Tab (below) Right-click Click Create OCF-18 Click Treatment Tab Selec...

  • Dave | ClinicServer Support created an article,

    HCAI: Charging a Product (MIG)

    What needs to be done in the AUTH   1. Create a procedure code for the products for example: GXX08 - Collar (cervical) PAF?   2. Create the MIG code MIGSG   3. Create a product   4. Assig...

  • Dave | ClinicServer Support created an article,

    View Appointment History

    Appointment History allows you to see who created/modified an appointment with the date/time. To track appointment history you must link your user account to a resource.  1. Create a resource to ...

  • Dave | ClinicServer Support created an article,

    Teleplan: Error - must use A999999-9 or AA99999-9 format for claim ID

    If you have entered a claim number that follows the format A999999-9 or AA99999-9 then this means the claim number is not valid. Please verify the number again with the client or ICBC.

  • Dave | ClinicServer Support created an article,

    OHIP: Response Error Code Definitions

    These are the most common OHIP Errors that our users have experienced: V09 - Missing Referral Billing ID or Referral Billing ID is not 6 digits long. VH9 - Insured ID is not correct. EH2 - Insured...

  • Dave | ClinicServer Support created an article,

    Telus: FAQ

    Q1) When a claim is submitted to Telus through InnoCare Software will the claim show on the Telus Provider Portal? A1) No, when the claim is submitted through InnoCare Software the history is not a...

  • Dave | ClinicServer Support created an article,

    Backdating a payment

    If you want to post a payment in the past because you forgot to post it on the day of or are fixing a mistake you can do the following: Enabling Backdating This will allow you to backdate a payment...

  • Dave | ClinicServer Support created an article,

    Reprint a Receipt

    The following steps will help you reprint a receipt in the event that it's lost or another copy is needed. Open Client Folder Click Billing Tab Select Transaction View Check Entries Since All Clic...

  • Dave | ClinicServer Support created an article,

    Removing a Practitioner

    You cannot delete a practitioner once a charge has been made against their name (even if you reverse the charge). This is due to auditing purposes as we do not want you to simply remove a practitio...