Teleplan: Error - Expected Sequence Number

When you upload the submission file to the Teleplan website you may get the following error: Expected Sequence Number XX, Last submitted YY. Follow these steps to fix the problem and re-submit.

Step 1: Delete the Submission file

• Click Management Tab
• Click e-Claims
• Click GO
• Right-click Submission File
• Click Delete

Step 2: Change the Sequence ID

• Click System Setup Tab
• Click Billing
• Click e-Claims Agent
• Edit e-Claim Agent
• Click Settings Tab
• Set Sequence Number
• Click OK

Step 3: Create the submission file

• Click Management Tab
• Click e-Claims
• Click GO
• Right-click Submission window (top window)
• Click Submit Claims
• Click OK