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InnoCare Software slow and disconnecting (Windows)

Whenever you're experiencing slow and/or disconnecting issues with InnoCare Software on a Windows computer we require you do the following steps:

1. Computer Updates

2. Uninstall InnoCare Software

  • Start
  • Control Panel
  • Java
  • Settings...
  • Delete Files...
  • Check all boxes
  • OK

3. Delete InnoCare Software Certificates

  • Start
  • Control Panel
  • Java
  • Security Tab
  • Certificates...
  • Select "IBL - Internet Business Logic Inc"
  • Remove
  • Close

4. Change Java Connection

  • Start
  • Control Panel
  • Java
  • Network Settings...
  • Direct Connection
  • OK

5. Uninstall all versions of Java

  • Start
  • Control Panel
  • Programs and Features (All Programs)
  • Uninstall ALL versions of Java

6. Install latest version of Java

7. Install latest version of InnoCare Software

8. Restart your Modem and/or Router

  • Locate the physical device that provides internet to your Clinic
  • Unplug the power for 30 seconds
  • Plug the power back in
  • Wait 60 seconds for the internet to come back online

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If you are still having issues after following the steps above, continue here to gather information for us:
*****

A. Verify Internet Speed

B. Computer Hardware/Software Information

C. Java Information

D. General Information

  • Are all computers in your office slow/disconnecting or just some?
  • Are all actions slow in InnoCare Software or just some actions? Which ones?
  • Are you using Wireless internet?
  • Submit the answers to support@innocare.ca
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