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Reverse a Payment

Everyone makes mistakes, here's how you fix them with InnoCare Software.

Note: You cannot edit the details of a payment once it is posted, if you want to change it you must Reverse the Payment first.

  • Open Client Folder

  • Click Billing tab
  • Select Payment
  • Right-click Payment
  • Click Reverse Payment

  • Edit refund description as needed
  • Click OK

  • Refund created to cancel the payment
  • Icons updated to reflect new status
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