Add Payer to InnoCare Software

Before you can submit a claim to a Third Party Payer/MVA Insurer (Manulife Financial/Intact Insurance) you must add the payer to InnoCare Software.

• Click Payers Tab
• Click Payers Administration

• Click Add (Green Plus)

General Tab

• Fill in the Name
• Fill in Registry and Branch ID's

Payers from HCAI and Telus will have specific Registry and Branch ID's that must be inputted into the system in order to work. All the Telus approved payers and their corresponding Registry/Branch ID's can be found here. 

In order to find your HCAI payers you'll need to go to System Setup > Billing > E-Claim Agents > Right-click on your HCAI agent and select "Request HCAI Payer Info":

This will provide you with a list of every approved HCAI Payer with their Registry (listed as Payer ID in the window) and Branch ID. 

Limits Tab

• Click Limits Tab

• Select Default Line
• Right-click and Click Edit

• Fill in Max Period Amount - Payable: ($$ coverage per  year)
• Fill in Max Period Treatments (# of treatments covered per year)
• Fill in Percentage (Percentage of treatment covered per visit)
• Click OK

Note: These values are simply default values and you can change the values when you add the payer to a client. These values should represent the most common plan that a client with insurance coverage would have.

If you don't have a common plan than simply leave it as Max Period Amount - Payable: 0, Max Period Treatments: 0, Percentage: 100.

• Click OK to save