Problems Communicating with InnoCare Software (Windows)

This message means there is something wrong with the communication between you and InnoCare Software.

Java Setting - Direct Connection

• Click Start
• Click Control Panel
• Click Java

• Click Network Settings...

• Click Direct connection
• Click OK

• Click OK

Firewall Configuration

*Typically this only affects users in a hospital or large enterprise building with a dedicated IT staff.*

Another issue could be your Firewall; if you are using a firewall at your location, please ensure the following ports are open:

• TCP Port 80,443,8080,8443 (HTTP) for downloading InnoCare Software software and configuration files.
• IP Address of InnoCare Software Servers 199.59.129.122
• TCP Port 10050-10064 for communication between InnoCare Software application and our servers.

If you are still having issues communicating with InnoCare Software, please click here to contact us.