If you are on a Mac, and are unable to download the software because of the following error message, please follow these instructions.
- Open your Mac's (by clicking on the Apple logo on the top left corner of your screen) and click the icon.
- If your settings are locked, click on the lockon the bottom left corner of the window and enter the admin password.
- Allow applications downloaded from "Anywhere". This tells your Mac it is okay to download the csregistry.jnlp file
NOTE: If you have Sierra OS, you will not have the "Anywhere" option. Please choose "Mac App Store and identified developers" then "Open Anyway" for csregistry.jnlp
4. Attempt to open csregistry.jnlp once more from your Downloads folder, or Dock. InnoCare Software should start opening at this time!